Customer Testimonials
Noel was great and made the process of buying our car super easy! Would recommend!
Was very painless and took about an hour to change oil, rotate tires & safety check. Don't much care for waiting area..could be a better use of space. Individual tables are a waste since strangers dont usually sit together.
Eric was knowledgeable and easy to work with, and the overall experience was good.! He kept me informed during the entire order to delivery process and was always helpful! Everyone we dealt with was pleasant and helpful. I have some follow up service scheduled for next week, so I have no comment on the service department yet.
Brendan Hasa, the sales person is awesome. He is professional, knows what he is doing, capable of addressing any concern and he got me the right deal I was searching for.
I was new to Naperville, and had to take my Ford Explorer in for service. I was unsure about the service I would receive. Arline was amazing and super helpful My family has always been dedicated to purchasing Ford vehicles, and I would never go to any other dealership in the future. Thank you Arline, for your help, attention and care!
Had a very wonderful experienced dealing with Jorge at Fair Oaks Ford-Lincoln in Naperville. We purchased the vehicle with ease, and no sale pressure. The process was easy and the facility was excellent. Working with Jorge, Larry (the manager) and Jonathan on the finance, was by far a very pleasant experience. A week after the purchased, they even made an effort to give follow-up call. Would highly recommend the place and Jorge on your next car buying experience.
Jose was incredible. He really helped me through the process of buying my first car and I will remember it forever! I am going to go visit Jose in the future when I get my car serviced just to see him and the staff. I had a truly incredible experience.
Rich Wilson was a great helping me navigate through purchasing my new Ford maverick
Pam Hammersmith and John Krajnovich are the best to work with when buying a vehicle. I have purchased every vehicle since I was able to drive from Fair Oaks and will continue to do so. This time around I chose to purchase a used vehicle and Pam was outstanding per usual through out the process. John came by several times to check on me and the process and to confirm discussions. I couldn't have asked for a more smoother and easy experience. The Lincoln dealership is absolutely beautiful and enjoyable to be in. Please see Pam and John for ...
Best car buying experience I have had to date. I’m 66 years old and have now bought 5 ford trucks. This is the first time I have been here and bought from Fair Oaks. Eric was great ( salesman) and the whole staff was as well. Really helped me get what I wanted ( F 150 platinum supercrew 2022 ) I was always kept informed on my order status. Brought it in for paint and body protection and the service department were extremely pleasant and friendly to work with. No problem as far as a loaner either. So far I’m very happy with the truck ...
We buy most of our cars from Fair Oaks. With a family of 6, I think we're up to at least 11. It's the service that keeps us coming back. Ford owner since my first (FORD, a PINTO - wish I still had it!!!!)
My service manager understood my time constraint, and expedited getting a replacement tire for me, and getting it mounted and balanced as soon as it arrived. Thank you Tim. And my service mechanic was efficient and went the extra mile to ensure that my lock on my wheel was replaced, even though I had it in the glove compartment. Thanks Brandon.
Will and Mr. Santiago were very professional, respectful and helpful. They Kept me updated regarding the delivery of my vehicle. They were very knowledgeable and they made me feel very comfortable with the purchasing experience. I appreciate Moe's assistance in the finance process.
I had an amazing experience buying my car at Fair Oaks. Jose was awesome and I am very happy with my visit overall.
I take all of my vehicles to Fair Oaks Ford for Service.
I've had 3 leases with Ford and just did my first lease buyout and the process couldn't have been any smoother! Very friendly staff and Noel was extremely knowledgeable, professional, and patient with my million questions, couldn't have asked for a better experience thank you so much!!!
Very pleased with my car buying experience. Jose Santiago was very helpful and friendly. Love my new car.
Very professional! We traveled from Indiana, our salesman Jorge guided us in the right direction. We love our new vehicle! My husband left his sunglasses in the old car, I called Jorge and he sent it to us in the mail! Awesome experience!
Mr Santiago was very knowledgeable and patient. He really helped us work through what we needed verses wanted. I will highly recommend him to anyone looking for a car. A Great Person!
Very transparent, friendly yet professional. I was treated with respect by everyone. My Sales associate Ms. PAM was awesome. Usually car purchasing is a headache but with Pam it was smooth and I was out with my navigator in couple of hours. I'd highly recommend them
Pam is so helpful!! Great follow up and take care of you as if your family!
I had my car serviced at Fair Oaks Ford- Lincoln a few times before, I always received great customer service thats why I decided to buy my next car here. I appreciate Jose Santiago for helping me through the whole process he was honest, friendly and comprehensive which made me feel very comfortable.
I had been searching for a used car to quickly replace one that had been in an accident. For me, buying a car is usually a long process, as I like to do my research and shop around. I happened to stop in to Fair Oaks and notice a car that hadn't been listed on their website when I had last looked. It met my requirements - low mileage, good shape, priced about where expected nowadays. Oscar came out in the cold wind to introduce himself and tell me about the car. I decided to buy the car, and ...
Terrific service, very freindly and helpful staff.
Great service! Jorge Ortiz helped us every step of the way. They helped my wife and I take home our new to us vehicle with a lower finance rate than my currant bank offered.
Serafin was absolutely amazing to work with. He was easy to talk to and made the whole process of buying a car very simple and straightforward. At other dealerships, I have had people try to sell me everything possible but with Serafin, he did not try to sell me an extended warranties or anything extra that I did not need. He answered all of my questions quickly and was a great to work with!
Arline was very helpful when I brought my car in for service. She went over the services I requested. Let me know the approximate charges .
Great service department. Explained and issues and clarified the urgency of any repairs (no additional repairs were urgent). Car was ready on time and very clean.
Purchasing this Mustang from Fair Oaks Ford was a worthwhile experience. The staff was welcoming towards my husband Jerry & I. Also, John Matthews our salesperson was knowledgeable, personable & a fun guy. John is “the best” & Fair Oaks customer service is outstanding. This photo doesn’t even come close as to what a blast I’m having with this Mustang! 😎
Awesome service I love that?s experience volver�a a compara carro de nuevo aqu�
Staff here is amazing!! Jorge was incredible through our whole experience! And Jonathon was just as helpful and made sure we understood every document we signed! Can’t say enough good things about this dealer!!
Noel was fantastic to deal with, made the process very easy
I spent the biggest part of a day there everyone there was super nice, especially Jose Santiago and Oscar, also the manager and the finance manager all were super friendly and easy to work with.
Serafín is always very helpful when we need to purchase a new vehicle, we just call him up and tell him what we’re looking for and he exceeds our expectations every time!
Serafin Castelan is a great salesman and always knows his product, always going out his way to help, highly recommend!
Very satisfied with the quick service on my Ford Explorer I had the works done
Jose was very friendly and listened to our needs. He was helpful and willing to really look for the vehicle we wanted.
Jose and the whole staff were amazing and understanding to our demanding needs as always thank you
Frank was great . As I have said before the service department at Fair Oaks is Great.
I was helped by Serafin and Erik. It was such an easy to process to place my order and to also receive updates on my order as it went through the build process. So far, I am really enjoying my Maverick and was totally worth the wait for it to get built. They were very accommodating with my schedule and requests I had for when it arrived to the dealership.
The service I received was excellent!!! Pam and Ken did an amazing job. I will definitely be back
Pam Hammersmith makes sure you're taken care when you walk through the door. Very modern place and friendly atmosphere. I referred some of my relatives here to purchase their new vehicles like I have.
Car taken in for routine oil change and tire rotation etc. Job done well even washed my car. Only slight negative, I had to wait about an hour and 45 minutes to get the service done with an appointment. I was told about an hour with an appointment.
I bought a new F-150 from Fair Oaks Ford and am writing this review to say how happy I am with this dealership. I made the deal with sales man Chris, sales manager Jeremy Talley, And Jose Santiago, who were all great people to deal with. They called and followed up after the sale, and helped me with some small things I wanted done to the truck. I cant forget about Bob the guy that takes care of extended warranty, and undercoating. He is a great guy, easy to talk to and deal with.
My sales person is and was great. Noel and Chris were TERRIFIC
Jorge went above and beyond on my recent car purchase. Thank you Jorge for answering all my questions and concerns.
Jorge was Awesome!! Once I made a final decision on which 2022 Lincoln Corsair I wanted, the process was smooth sailing!! I would definitely refer my friends and family to Fair Oaks Lincoln!!
Nice, caring, and supportive staff that will work with you to make sure your needs are met.
I was very impressed with the steadfastness my sales rep Rich Wilson worked in making this purchase happen. I feel that he was determined to help my wife and achieve our goal and that was to purchase a new Ford Explorer 2022. A huge thanks for his efforts. Mr and Ms Robinson
Pam Hammersmith has once again given my husband and myself the best of service. We are not quite ready to purchase, but when we are ready it will be Pam that we go to for her great customer service and most of all her honesty. I highly recommended Pam. You won’t be sorry!
We had excellent service and appreciated the friendly staff!
They were wonderful to work with! Upfront, no shenanigans. Would recommend dealership to friends and family and would definitely buy from them again!
Fair oaks Lincoln is a modern dealership with several customer amenities. As soon as I walked in, I was greeted pleasantly. Pam Hammersmith was very patient and thorough as she found the right car for me. I live off of social security and have poor credit so Pam was working with great obstacles. She managed to do it and I drove home in a beautiful Lincoln with more bells and whistles than I have ever owned before. This is the first time I have purchased a car where I feel completely confident that I got a great deal and have ...
Arline Kuhr at Fair Oaks Ford was amazing from start to finish. We had brought in a company truck for a multi-point inspection. Arline was efficient and handled our truck issues quickly and with a great deal of care and concern for costs and completion time. I would highly recommend Arline to anyone looking to have their vehicle repairs and maintenance handled professionally.
For this particular service, they were supposed to reprogram the CPU which they said may take a couple hours. Bit I was in and out in about 30 minutes--a pleasant surprise!
Jose was a great guy to work with. Ill be coming back to see him again.
We had a great experience buying our 2019 Ford Escape at Fair Oaks Ford. Our salesperson, Noel, was very knowledgeable and personable, not pushy at all. Everyone we dealt with was very nice and helpful. We definitely recommend Fair Oaks Ford to anyone looking for a great experience in buying a car.
Editing my original review. The dealership reached out to me the next day and have since rectified the situation. I would recommend them for their professionalism
Rich was very helpful and made the sales process very easy
Sales rep Rich Wilson was very polite and patient. I highly recommend him! He made sure he followed up with me on all matters.
I went in not expecting to be able to come to a deal in the current car buying market; and was pleasantly surprised to be able to come to terms on the vehicle I came to look at. I was more than ready to walk and continue driving my well worn trade, but they worked with me and today I am driving new with no worries about what may go wrong next.
Jorge went above and beyond to help us looking at different vehicles to purchase. At the time of purchase he especially helped us in understanding the various documentation that was used in the time of purchase. He is a very knowledgeable and friendly person. We really would like to thank him for his help in purchasing our new vehicle
Great inventory to choose from and staff were well prepared to answer any & all questions to help you through the process.
Service was as expected. Let me know when would be completed and the price, will be back
A dealer you can trust! Erik was an amazing salesman, even though he is still young, he knows so much things. Thank you.
Every experience I have with Fair Oaks Ford is great. I recently went in for a routine oil change and they were professional and was able to work on in while I waited. They have free WiFi, so I was able to get some work done. If you need to buy a new Ford or Lincoln, ask for Serafin Castelan. He’s the best!
Service rep at desk that took care of was awesome!
Very pleased with my new Ford F-350 Platinum truck. It was worth the waite.
defects were noted on new car purchase and after 1 day in detail shop to correct these defects most of the defects were not corrected. NOTE : sales man said the dealer paid a lot of money to a detailer to fix defects and I said you wasted my time and your money. My salesman and a co-worker asked me if I had been told my car was a demo and to expect defects. I was NOT told this and I got the impression they were trying to get out of the repairs and lay blame on me. If this is the ...
Ford has delivery isues, but Fair Oaks helped with good customer service. Thanks Jose Santiago!
Best purchase experience in 20 years! Jimmy, Jose and Bob are tops in my book!
All the people there were great and friendly. There was no pressure at all
Trevor is my favorite service provider. I've purchased two vehicles there in the last 2 years and they're always friendly and fair to my family. Their service department is attentive to our budget and protecting our investments. Bob Wojtan in sales also is my go to guy. I can't recommend Fair Oaks Ford enough.
Excellent. People were very courteous not only did I have a light bulb replaced he also replace my driver's side airbag that had a recall.
Eric Padilla did a great job with the entire car buying process. Explained everything in detail about the car!
Dean and Darren were an absolute blessing to work with.
This dealership has been nothing short of excellent. Arline has been incredibly helpful, resourceful, and friendly. 10/10 would go back.
I can't give a bigger thanks to the boys at Fair Oaks Ford in Naperville IL. Bob, Jose, and Mo made my experience extremely easy and where great in helping with the car purchasing process. Not to mention very personable as well as very professional. I would recommend getting a car at Fair Oaks Ford to anyone.
Serafin is always a pleasure to work with, he knows every detail from start to finish. I recommend him to my friends and family.
My sales rep Serafin Castelan was remarkable in customer service by showing me the Bronco and getting me ready with the features the Bronco has and test drove it too. Serafin walk me through the finance for the Bronco. I was so excited that the deal got done and did not have to wait a long time either. very pleasant guy to talk to and he definitely knows his cars and trucks.
Jose is awesome ! Low key low pressure experience . Knows a ton about there products , inventories and incoming vehicles. Very experienced and a true gentlemen. I would recommend him and this dealership for Ford vehicles !
I bought an all electric Ford Mustang Mach-E last week. Have really enjoyed driving it - not much different than my previous car, I was concerned that driving would “feel” somewhat different, bot not so. And…charging at home works very well!
They fit me in at the end of the year for some service work, and had me in and out in no time! They did a great job, washed my truck, were super nice and professional. Great dealership!
Excellent service. Made big effort to schedule a service time to meet my needs.
It was a pleasureable and enjoyable experience as well as fast and efficient service. Coming to Fair Oaks was a great decision.
Jorge is an amazing salesman, he did not give up even when our financing was looking tough at first until I left the dealership with my dream car! Fantastic service all around 10/10
Pam is great to work with! Very honest, friendly and wants you to be happy with your purchase. We have known Pam for years and will continue to work with her when purchasing our vehicles!
New, state of the art dealership. Sales staff is friendly, knowledgeable and courteous. I highly recommend this dealership.
Rich was super fantastic ! We were looking for a good trade-in value for our Ford Explorer. He helped us not only find the right vehicle which met our expectations but also worked the right sales numbers. Rich worked very hard and helped us get closer to the deal sacrificing his lunch time treating customers as a very high priority. His professional, impartial and courtesy approach towards satisfying the customers is an excellent quality. We very highly recommend Rich and Fair Oaks for any fellow customers looking for good car deals and the best customer satisfaction in town.
Friendly service and all around a good experience. They explain everything in great detail. I am grateful
Jose made this transaction very easy. If you are thinking about buying I highly recommend you check out Fair Oaks, I shopped at other dealers and this one is head and shoulders above the other dealers I visited. Thx!
Have a great experience at this dealer and would recommend anyone looking for a nice truck or car to come visit Chris
I stopped in looking to purchase a car and was a bit short on time. Erik Padilla welcomed me in and reviewed what I needed and the current inventory. Found what would work for me and had me out of the dealership quickly and without hassle. Didn't make me deal with a ton of people, just quick and easy. Great experience.
Good experience, liked that they were not trying to sell me everything under the sun, they also beat my credit unions loan rate
Rich was absolutely fantastic! We were on a real time crunch to get the deal done and Rich worked very hard to make sure we found the right car…and were out the door quickly. His professionalism and courtesy to us were top notch. Highly recommend Rich and Fair Oaks!
I was greeted upon arrival by a sales person named Rich Wilson. He was friendly and not pushy. He gave me my space and answered all of my questions honestly.
Great sales service Rich Wilson was great and professional. He greeted me upon arrival and answered all of all of my questions. He went above and beyond to make sure I was taken care of.
Great service and the salesperson, Pam Hammersmith is awesome! Would refer this dealership and Pam to my friends any day!
We have been doing business at Fair Oaks Ford for more than 35 years. Whether we are shopping for a new or used car, the sales staff listens to our needs and always finds us the right vehicle at the right price! Pam Hammersmith has particularly provided us with exceptional service going above and beyond to meet our needs. We have been extremely pleased with all of our interactions and purchases from Fair Oaks over the many, many years we have done business with them and would highly recommend this dealership whether you are in the market for a new or ...
Moe is straight forward and fair. Great experience! Dealing with him and Dean was a great experience.
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